ONLINE LOOKUP TOOLS, FORMS AND LINKS
OTC- OVER THE COUNTER
Visit CVS.com/Aetna to log in or register for an account. If it’s your first time, you’ll need to register for an online account using your Aetna member ID number and your email. You’ll see your benefit amount and products that are available for you to order. Your products will be delivered by mail at no additional cost to you.
Call 1-844-428-8147
(TTY: 711) to speak with a representative. You can place your order 8 AM to 8 PM local time, 7 days a week, excluding federal holidays. Or use the automated system 24 hours a day, 7 days a week. Your products will be delivered by mail at no additional cost to you.
Stop by any participating retail store (excluding CVS locations inside other stores) to use your benefit. Go to CVS.com/Aetna to find the complete list of stores. Not all products are available in all stores.